Help
The questions we get most. If yours isn't here, email help@gamezloot.com and a person will answer.
Orders and delivery
How long does delivery take?
Each product page shows the usual time for that item. Currency and item orders need you online to accept the trade, so we email you before our trader comes.
Do you need my password?
Never for currency or items. For accounts it works the other way around: we give you the password, and you change it as soon as you log in.
I typed the wrong in-game name. What now?
Reply to your order email right away with the right name. If we haven't delivered yet, we just switch it.
For parents
I'm buying for my child. What should I know?
Use your own email at checkout. Your child only needs to be in the game to accept the trade, or you can log in to a bought account yourself first. We never contact kids directly.
Are these games OK for kids?
We only sell for games made for a general or young audience. Each game still has its own chat and safety settings, so it's worth checking them with your child.
Is buying in-game currency allowed by the games?
Many games' terms don't allow trading currency, items or accounts for real money, and a game can act against accounts that do. Read the rules for your game before you buy.
Payments and refunds
How can I pay?
Card or PayPal. Payments go through the payment provider, and we never see your card number.
How do refunds work?
If we can't deliver, you get a full refund. See the refund policy for the rest.
Are you part of the game companies?
No. We're an independent shop. Game names belong to their owners, and buying from us is not the same as buying from a game's official store.