Refund policy

Short version: if we don't deliver what you paid for, you get your money back.

Full refunds

We can't deliver your order, for any reason.
We delivered the wrong amount or the wrong item, and we can't fix it within 24 hours.
An account login doesn't work and you told us within 7 days of delivery.

When we can't refund

Currency or items that were delivered and accepted in a trade, since they can't be taken back.
Accounts after you've changed the login details and played on them, unless the account wasn't as described.
Actions a game company takes against an account after delivery.

How to ask

Reply to your order email or write to help@gamezloot.com with your order number. Refunds go back to the original payment method, usually within 5 business days.